aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. What Is a Virtual Call Center?

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ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. How do you describe a call center experience?

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ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. So what exactly do call centers do?

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ViiBE Blog

MAY 4, 2021

If customers have to make repeat calls to fix their issue, they are less likely to use your product or service again. Customer experiences are increasingly important to consumers. 50% of customers surveyed by Zendesk said that customer experience became more important to them in the past year.

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Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

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Serenova

OCTOBER 7, 2020

7 Key Strategies to Setting Up Work From Home Call Center Agents For Success. While some customer experience (CX) organizations may have had the necessary contingency plans, IT resources, and infrastructure flexibility they needed already in place, most haven’t been so lucky. Don’t micro-manage agents.

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SharpenCX

FEBRUARY 4, 2021

I need to build efficiency into my customer service operations without sacrificing service quality. Name the core problems you’re facing with your customer service team and your customer experience. Will you have managers and supervisors? What about trainers and WFM managers?

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