Fonolo

OCTOBER 30, 2018

Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers. So, how can companies make the most of these emerging trends in marketing? Use a Little Humour.

Marketing 164

Marketing Customer Service Advertising Call Center 164

NobelBiz

OCTOBER 17, 2023

According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance. Of course, non-compliance can result in severe penalties, reputational damage, and loss of trust. Example from a Call Center Perspective: A customer, facing a complex issue with a product, first interacts with a chatbot.

Call Center 59

Call Center Management Contact Center Analytics 59

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Every time an agent attends a call, all relevant customer details will pop up automatically.

call center workforce 54

call center workforce Call Center Technology Management 54

SharpenCX

NOVEMBER 3, 2020

The call center experience of today’s world can be hostile at best and abusive at its worst. So, when questions surfaced about how to protect agents, and how to address all the stresses of the (sometimes-maddening) call center experience, I put my optimistic hat on and thought, “let’s talk about it!”.

Call Center 67

Call Center Agent Empowerment Management Coaching 67