Fonolo

OCTOBER 30, 2018

Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers. So, how can companies make the most of these emerging trends in marketing? Use a Little Humour.

Marketing 164

Marketing Customer Service Advertising Call Center 164

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack improves team morale and company culture.

call center software 40

call center software Morale Call Center Coaching 40

NobelBiz

OCTOBER 17, 2023

According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance. Of course, non-compliance can result in severe penalties, reputational damage, and loss of trust. Example from a Call Center Perspective During a promotional event, a call center experiences an unexpected surge in call volume.

Call Center 59

Call Center Management Contact Center Analytics 59

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. This is an effective means to slowing turn around and improving productivity by boasting morale.

call center workforce 54

call center workforce Call Center Technology Management 54

SharpenCX

NOVEMBER 3, 2020

The call center experience of today’s world can be hostile at best and abusive at its worst. So, when questions surfaced about how to protect agents, and how to address all the stresses of the (sometimes-maddening) call center experience, I put my optimistic hat on and thought, “let’s talk about it!”.

Call Center 67

Call Center Agent Empowerment Management Coaching 67