Hodusoft

MAY 24, 2023

Even though the technology has been around since the 1990s, many call centers and contact centers have started using it not only to authenticate their customers and protect their data but also to improve several call center metrics. All these findings from various studies show the rising popularity of self-service.

call center software 52

call center software Call Center Self service call center solutions 52

Fonolo

OCTOBER 19, 2021

Add in a few irate customer interactions, and it quickly becomes clear why burnout is one of the most common challenges for call centers. SOLUTION: There are a few ways to stop burnout in its tracks. The first is to equip your contact center with technology that takes some pressure off your team. High turnover rates.

Call Center 95

Call Center Agent burnout Contact Center Call center experience 95

TeleDirect

OCTOBER 5, 2021

We’ve had customer service representative jobs from home for years, and our WFH call center reps provide exceptional call center support services, no matter where in the world they are! If anything, companies are looking to add even more work from home customer service representative jobs than ever before.

Customer Service 62

Customer Service Business Process Outsourcing Call Center call center solutions 62

OctopusTech

MARCH 1, 2023

Focus on customer experience Businesses have moved beyond competing on price and product and are now trying to differentiate themselves based on the experiences they provide. According to a Gallup study , high employee engagement leads to higher customer engagement, lower employee turnover, and 21% higher profitability.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

For companies looking to establish a customer-first mindset at their call center, the essential part is to understand the customers in terms of their interests, behavior and needs. A study from NewVoiceMedia indicates that companies lose more than $62 billion due to poor customer service.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your call center experience gets more interesting when you know your customer well.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52