Calibration, Entertainment, Metrics and Surveys

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Brand Move Roundup – May 18, 2020

C Space

MAY 18, 2020

According to new survey data from McKinsey & Co , 20% of shoppers have left their primary grocery store in favor of another during the crisis, and 37% of those who’ve made the switch expect to remain loyal to the new retailer after the crisis ends. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Entertainment

Entertainment Advertising APIs Calibration

Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Brand Move Roundup – May 18, 2020

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