This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Calibration Remove Entertainment Remove Surveys Related Topics
Agent Empowerment call center solutions industry standards Technical Support First call resolution call center software Average Handle Time Service level Metrics APIs More Related Topics >
article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. According to the Deloitte survey , it takes about $12k to replace an average call center agent.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
article thumbnail

Brand Move Roundup – May 18, 2020

C Space

MAY 18, 2020

According to new survey data from McKinsey & Co , 20% of shoppers have left their primary grocery store in favor of another during the crisis, and 37% of those who’ve made the switch expect to remain loyal to the new retailer after the crisis ends. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Entertainment 52
Entertainment Advertising APIs Calibration 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024