AWS Machine Learning

JANUARY 17, 2023

Personalized recommendations. We now carry out feature engineering steps and then fit the model. The model training consists of two components: a feature engineering step that processes numerical, categorical, and text features, and a model fitting step that fits the transformed features into a Scikit-learn random forest classifier.

Calibration 74

Calibration Metrics Accountability Technical Support 74

Callminer

AUGUST 1, 2017

For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. This may include a team captain, a quality assurance specialist, a campaign coordinator, and a program/floor manager that all report to a unit director and other persons within senior management.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

APRIL 5, 2023

Any issues that you may face while using them can be highlighted to the JustCall engineers and they will make sure to accommodate your requests or suggestions. When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing. How has it done so?

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52