AWS Machine Learning
FEBRUARY 2, 2023
The downside of this approach is that we want small bins to have a high definition picture of the distribution, but small bins mean fewer data points per bin and our distribution, especially the tails, may be poorly estimated and irregular. Furthermore, we looked at the probability of a touchdown and probability plots to evaluate calibration.
NobelBiz
APRIL 3, 2023
Some industries, such as healthcare and finance, have strict regulatory requirements that call centers must adhere to. Some other mistakes that we often see are skipping calibration, not training coaches properly, and overwhelming those who monitor and coach. Last but not least, QM helps businesses comply with regulatory requirements.
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AWS Machine Learning
JANUARY 17, 2023
Healthcare and life sciences. Note that the probability returned by this model has not been calibrated. Calibration is a useful property in certain circumstances, but isn’t required in cases where discrimination between cases of churn and non-churn is sufficient. Fraud detection. Computer vision. Predictive maintenance.
Customer Relationship Metrics
JANUARY 11, 2017
Let’s start with a definition of Customer Experience. I really like the definition from Mike Wittenstein , managing Partner of Story Miners® : “Customer Experience is the sum of everything your brand does FOR customers minus everything your business processes does TO them. You know what happens when you don’t have their trust.
Voxjar
AUGUST 15, 2021
You’ll probably have a different vision of success than your competitors (and definitely different from companies outside of your industry). While some industries like healthcare and financial services have strict guidelines they have to follow, all industries should take compliance, consent, and security seriously. Compliance.
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