BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance
Outsource Consultants
MARCH 29, 2021
Here are five top tips for setting better KPIs and crushing your goals: Call Center Tip #1 — Don’t Choose Too Many KPIs. Is sales revenue your sole focus in 2021? Call Center Tip #5 — Collaborate and Calibrate. Targeting too many KPIs only adds confusion. If so, then your KPIs should reflect that.
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