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What Are BPO Call Centers and What Do They Do?

JustCall

Your business can go from good to great with the help of new and modern ways to manage operations. Business process outsourcing (BPO), which grew out of BPM, can make this kind of change possible if it is done carefully and with a good vendor. . Some companies even outsource to freelancers to cut costs further. .

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Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

We have seen a demand for nearshore contact center outsourcing locations. Jamaica is known by many as a great place to travel due to its tropical climate and beautiful beaches, but it’s also a great place to outsource your call center services. Jamaica’s government is fully supportive of the business process outsourcing (BPO) industry.

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Why You Need Winter Contact Center Services.

Call Experts

How Winter Contact Center Services Can Help Transportation and Trucking Businesses. That’s why our live answering services provide the support transportation, and trucking businesses need, especially in the winter when driving conditions are unpredictable. . The customer always comes first.

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Nearshore Spotlight: Colombia

Outsource Consultants

Businesses must consider best-fit call center options to tackle high costs, employee attrition and poor customer service that can plague traditional contact operations. Colombia has become a leading location for businesses considering nearshore locations, with World Bank Report rating the country a top business destination in the region.

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CGS Acquires Mas Cerca Contact Center

CSM Magazine

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. CGS’s innovative, scalable and flexible outsourcing solutions include.

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SYKES Names Symphony Ventures Co-Founder Ian Barkin Its New CSO/CMO

Sykes

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — The visionary leadership at SYKES is shaping the evolution of outsourcing,” Barkin notes.