Remove Business Process Outsourcing Remove industry standards Remove Technical Support Remove Tools
article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Instead, we will explore the many benefits (and some potential drawbacks) of service outsourcing and several considerations in selecting the right provider. The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity, and reduce work cycles.”

article thumbnail

How to Evaluate and Choose a Help Desk Service Provider

Global Response

Be sure they have deep knowledge of the software, hardware and network requirements necessary to run your help desk, as well as skilled agents who are able to effectively provide Tier I technical support on your product. 9) Consider the ease-of-use of their tools. 5) Evaluate scalability and flexibility.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Instead, we will explore the many benefits (and some potential drawbacks) of service outsourcing and several considerations in selecting the right provider. The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity, and reduce work cycles.”

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Instead, we will explore the many benefits (and some potential drawbacks) of service outsourcing and several considerations in selecting the right provider. The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity, and reduce work cycles.”