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12 Questions You Should Ask When Interviewing an Outsourcer

Nicereply

For many companies, outsourcing is the best next move. Yet it can be daunting to begin the process of finding the right business process outsourcer (BPO)—one that you trust to be the voice of your company, to represent your brand and solve your customers’ problems. Budget: Generally, the U.S.

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Why Call Center BPOs Need to Offer Call-Backs

Fonolo

Here’s what Gene Oliver, VP of Information Technology at HKT Teleservices (formerly PCCW Teleservices) had to say about adding Fonolo call-backs to their BPO: Fonolo has been a great partner. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI.