Why Call Center BPOs Need to Offer Call-Backs
Fonolo
NOVEMBER 2, 2017
Decreasing abandonment rates. Here’s what Gene Oliver, VP of Information Technology at HKT Teleservices (formerly PCCW Teleservices) had to say about adding Fonolo call-backs to their BPO: Fonolo has been a great partner. eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate.
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