Outsource Consultants

SEPTEMBER 5, 2018

For offshore contact center outsourcing, it’s hard to top a few of the countries located in Asia-Pacific. There are nearly fifty countries within the Asia-Pacific region, but three countries stand out as the top locations for contact center outsourcing: China, Japan, and the Philippines. Philippines.

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outsourcing Contact Center Business Process Outsourcing Telemarketing 93

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

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Contact Center Multichannel Interactive Voice Response outsourcing 52

Quality Contact Solutions

DECEMBER 31, 1969

The CECP certification program includes rigorous instruction and testing to ensure the individual has a thorough knowledge of telemarketing regulations (both U.S. Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions.

Telemarketing 67

Telemarketing Business Process Outsourcing outsourcing B2C 67

Outsource Consultants

SEPTEMBER 12, 2018

We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are more nimble, flexible, and quality-centric and provide lower attrition.

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outsourcing Contact Center Telemarketing Outbound sales 52

Quality Contact Solutions

DECEMBER 31, 1969

I’ve found that there are three primary factors that should be considered as you evaluate call center options, and whether a teleservices program would be best suited for an internal department or outsourced. Call Center Options Consideration Number 1: Cost. Is your company located in a high cost labor market?

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outsourcing Call Center Telemarketing Business Process Outsourcing 49

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. So, what is a BPO call center? What does a BPO call center do?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

OctopusTech

SEPTEMBER 13, 2023

You can either choose to outsource some particular tasks or entire call center operations from the external company. It enables companies to focus on their goods and services, sales, marketing, and other important areas. However, this problem can be solved by choosing a contact center outsourcing services.

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TeleDirect

JULY 22, 2019

While most firms lack the internal resources to effectively implement and manage a customer contact center, today’s business process outsourcing (BPO) solutions – including TeleDirect’s highly flexible, affordable call center platform – provide exceptional performance across a wide variety of industries.

Call Center 48

Call Center outsourcing Customer Service Business Process Outsourcing 48

Global Response

MAY 1, 2023

Outbound Call Centers Conversely, outbound call centers—as the name suggests—handle outgoing communications to customers. This can be marketing and sales related, or it can be related to service and support. Multichannel call centers handle inbound customer communication on a variety of channels, not just phone calls.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62