Quality Contact Solutions
DECEMBER 31, 1969
From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. About Quality Contact Solutions: Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions.
Call Experts
FEBRUARY 24, 2022
Companies would have all the resources they needed to operate a BPO contact center in-house in a perfect world. Unfortunately, the reality is that most businesses don’t have the budget or the expertise to do so. Many companies migrate to BPO contact centers for their customer service needs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Quality Contact Solutions
JANUARY 21, 2022
Perhaps you’re considering an outsourced solution as an option but don’t know the difference between a contact center vs. call center. Contact Center vs. Call Center Explained At its core, a call center is just that—a place that services inbound and outbound calls from customers.
Outsource Consultants
SEPTEMBER 5, 2018
For offshore contact center outsourcing, it’s hard to top a few of the countries located in Asia-Pacific. There are nearly fifty countries within the Asia-Pacific region, but three countries stand out as the top locations for contact center outsourcing: China, Japan, and the Philippines. Philippines.
Quality Contact Solutions
JANUARY 7, 2022
At this point, I’d suggest that most everyone understands what outsourcing is, at least the overall concept. While business process outsourcing has been around a while, let’s look at what BPO services are, why they work, and how your company can engage with a BPO provider. Do they need to be SOC 2 compliant
Select VoiceCom Blog
JUNE 4, 2020
After all, your service delivery could drop if your team and your calls are managed through manual processes and systems — which can make for unhappy customers down the line. The good news is, cloud contact center technologies can make […].
Outsource Consultants
SEPTEMBER 12, 2018
We have seen a demand for nearshore contact center outsourcing locations. These mid-market nearshore contact centers offer a great culture, better CX scores and have the languages covered all with a lower cost delivery model (Up to 50% off U.S. It also makes for solid ROI with outbound sales and telemarketing.
Expert insights. Personalized for you.
75 
Let's personalize your content