Balto

AUGUST 10, 2022

Figure 2: Industry investment in contact center coaching and technology in the next year. For example, the lowest churn on average belonged to companies that were investing up to $100,000 a year each on coaching and software. The highest churn belonged to those who spent between above $5,000,000 apiece on coaching and technology.

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching. Analytics can flag any deviations, ensuring compliance.

Analytics 98

Analytics Call Center Scripts Contact center software 98

CSM Magazine

FEBRUARY 14, 2023

Technology Alone Is Not the Answer Self-service is not the only solution to the labor shortage, nor is technology the only answer to reducing costs. Outsourcing is back and also brand new again: on-shoring, near-shoring or off-shoring. Technology is a key building block, but it is only one tool in the whole kit. All of them.

Contact Center 52

Contact Center outsourcing Business Process Outsourcing Consulting 52