Talkdesk
SEPTEMBER 8, 2020
Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78
Global Response
JANUARY 22, 2024
But with the rise of modern technology and the globalization of the workforce, call centers and business process outsourcing (BPO) services look very different today. This is particularly important in sectors such as finance, healthcare, and telecommunications sectors. They no longer need to simply man the phone.
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Verint
FEBRUARY 20, 2018
Panel discussions at the Executive Summit will be hosted by executives including the division president of a global business services company and VPs from a major technology company, a leading healthcare company, one of the largest insurance companies, and an innovative business process outsourcer (BPO) firm.
Balto
AUGUST 10, 2022
Companies who spent more than $500,000 on coaching and technology for their contact center had worse outcomes when it came to churn and customer success, but they were also the most likely to agree with the following statements: Excellent service is less important than solving a customer’s problem as quickly as possible.
DMG Consulting
MAY 15, 2018
Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. The market leaders will begin a major round of innovation to build “smart” and personalized contact center and self-service solutions.
Sykes
MARCH 18, 2019
Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. The Company provides differentiated full lifecycle customer?engagement
HGS
OCTOBER 3, 2017
By Donna Martin, HGS Senior Vice President, Business Development, Global Healthcare. Hospitals and health systems are competing ever more fiercely to gain and retain patients’ business—and first impressions are critical. Healthcare. How Contact Centers Impact Patient Experience. Wed, 10/04/2017 - 11:16. Contact Center.
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