Business Process Outsourcing call center solutions Chatbots Healthcare 
TeleDirect
MARCH 1, 2021
While the AI replacing call centers theory has more than a few adherents, the simple truth is that contact center AI technology, for all its chat-bot, tech-heavy features, still lacks basic human empathy – the one thing that customers & clients simply can’t do without. So, will AI replace call center agents?
TeleDirect
JULY 1, 2021
TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. What is an inbound call center’s primary tasks?
OctopusTech
SEPTEMBER 13, 2023
Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers. If your in-house team doesn’t have all the necessary skillsets, then it is always the best decision to choose outsourcing services.
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