CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID.

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. And because of this reality, agents now enjoy far more career flexibility from the comfort of their home offices, as more employers are seeking top talent across a worker-friendly job market. Brand Connectivity.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

CSM Magazine

SEPTEMBER 9, 2022

Displaying manners raises morale but make sure courtesy words such as ‘sorry’ and ‘thank you’ are meant sincerely and not used as a pause mechanism during difficult customer conversations. Build a brand ambassador programme – to help agents put your customer service vision into practice. About the Author.

Customer Service 52

Customer Service Brand ambassadors Gamification Morale 52