CSM Magazine
APRIL 15, 2021
Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.
Outsource Consultants
NOVEMBER 29, 2021
This has created improvements to team efficiency, bottom-line revenue, and agent morale. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Brand Connectivity. Call center agents serve as your first line brand ambassadors.
CSM Magazine
SEPTEMBER 9, 2022
Displaying manners raises morale but make sure courtesy words such as ‘sorry’ and ‘thank you’ are meant sincerely and not used as a pause mechanism during difficult customer conversations. Build a brand ambassador programme – to help agents put your customer service vision into practice.
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