aircall

MARCH 12, 2021

Call metrics and KPIs. Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach.

Call Center 62

Call Center Metrics First call resolution call center software 62

Fonolo

AUGUST 25, 2020

When companies want to test how a new product or service, or even a change of brand, will be received by their customers, they use ‘beta’ test groups. The Executive Guide to Improving 6 Call Center Metrics. Some examples of multiple-choice questions: “What’s your seniority level?”

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Fonolo

JULY 5, 2023

There are two main ways of finding out how customers perceive your business: Ask them Listen to them Ask them with a survey This is the tried and tested method, and I would encourage all brands to have some sort of customer satisfaction or net promoter score survey. Some examples of multiple-choice questions: “What’s your seniority level?” “How

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Tethr

OCTOBER 2, 2020

Are our customer interactions creating happy customers, loyal brand ambassadors? You can switch the Time axis out for many other measures to paint the picture of our customers’ experience, including by industry, team, channel or platform or touchpoint in the customer journey. Effortless Experience research finding.

Customer effort 105

Customer effort Customer Care Coaching Surveys 105