Brand ambassadors, Customer Service, Enterprise and Gamification

Preparing For Life After COVID-19 – Starting With Your Employees

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Turn Contact Centre Representatives Into Brand Ambassadors.

Brand ambassadors

Brand ambassadors Gamification Morale Best practices

Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

CSM Magazine

JUNE 10, 2021

To get the first part right, aim to create better customer experiences. One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people.

Gamification

Gamification Brand ambassadors Analytics Enterprise

Customer Contact Central

Preparing For Life After COVID-19 – Starting With Your Employees

Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

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