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Key Customer Retention Strategies for Alternative Lenders

CSM Magazine

It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. Customer education programs are not new. You have to encourage their loyalty. Bottom Line.

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The Benefits of a Customer Service Knowledge Base

Solvvy

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Satisfying their craving for more information will increase customer satisfaction among these users. How to Build a Customer Service Knowledge Base.