UJET
JANUARY 9, 2020
Is the CRM slow to pull customer information or update with information from other tools? How would a platform focused on the agent and customer experience improve support with multichannel support? Agents Focus on Customers, Not the Tools. Agents are Brand Ambassadors. Here are five reasons.
The Northridge Group
APRIL 15, 2024
This involvement will also help in identifying areas of opportunity and use cases that should be prioritized; the reality is that our front-line employees understand the day-to-day benefits and impact on customers that any AI technology will bring. How Will AI Impact the Employee Experience? Contact us today.
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UJET
JANUARY 9, 2020
Is the CRM slow to pull customer information or update with information from other tools? How would a platform focused on the agent and customer experience improve support with multichannel support? Agents Focus on Customers, Not the Tools. Agents are Brand Ambassadors. Here are five reasons.
Fonolo
AUGUST 29, 2018
Are you removing the roadblocks towards their empowerment to fix what your customers are saying is broken?”. Annette Franz – Customer Experience Consultant, Speaker and Author. Knowledgeable reps know their products and their customers.”. I like to think of customer experiences like rock songs.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Upstream Works
NOVEMBER 24, 2021
Contact centers that embrace a strategic focus on the customer experience (CX) will follow a different evolution path than those who stay the course with a conventional approach to customer service. Customers have many touchpoints with an organization. Learn more about the Upstream Works unified desktop here.
Eptica
SEPTEMBER 18, 2015
This gap between best and worst replicates Eptica’s findings in the 2015 UK Multichannel Customer Experience Study. Food retailers that scored 1% above the sector average delivered sales growth of 5.5%. Those that were 1% below saw sales decrease by 1%. Share this page on: Tweet. Share this page on: Tweet.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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