CSM Practice
MAY 22, 2022
Some important points to remember: Collaboration and teamwork are essential – For a successful renewal process, your customer should interact with a number of people at your firm during the journey. Metrics can help you improve your software and provide insights into data.
CSM Magazine
OCTOBER 26, 2016
Seek out data from a variety of sources at the most granular level; for example, activity tracked by the Internet of Things, real-time interactions with your own Web and e-commerce sites, social media, and online communities such as customer advocacy councils. Link your company’s customer strategy to its overall identity.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
aircall
JUNE 30, 2021
Many customers also prefer reaching out to companies via social media channels. In fact, answering a complaint posted online can increase customer advocacy by as much as 25%. On the other hand, failing to address a complaint on social media can decrease customer advocacy by as much as 50%.
SmartKarrot
OCTOBER 8, 2021
Apply here: [link] Role: Head of Customer Success Location: Boston, MA, US Organization: WHOOP As a Head of Customer Success, you will own the overall success of the Enterprise customer base and partner with cross-functional teams to ensure success from a renewal and expansion standpoint.
SmartKarrot
MAY 19, 2022
While the onus of ensuring customer success falls on customer success teams, it is important to notice that all teams play an important part. Customer success teams are responsible for successful onboarding of the customers, reducing churn, increasing customer advocacy , and ensuring customer lifetime value increases.
Expert insights. Personalized for you.
59 
Let's personalize your content