aircall

JUNE 30, 2021

Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention. For one thing, it sends new customers emails to share tips on properly setting up the product. However, Ring is not the only company to reap the rewards of its stellar customer retention strategies.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

CSM Practice

MAY 22, 2022

The recurring revenue model of the B2B SaaS industry pushes the Customer Success teams to retain and expand the existing customer base. But, customer retention and expansion are no joking matter! Without a proper framework or strategy, it is impossible to attain these goals. . Key takeaways.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

SmartKarrot

APRIL 5, 2022

Be seen as an indispensable part of the customer’s organization, sharing insights and solving business problems tied to a digital experience. Prepare clear executive-level presentations for the team and senior management highlighting customer retention, adoption, and growth. Role: Director, Customer Success – Atlas.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

OCTOBER 12, 2022

Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. When developing your customer service and marketing strategies, it is crucial to comprehend this complexity. Then comes the adoption stage.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10