ViiBE Blog

AUGUST 25, 2021

How can you measure customer satisfaction? CRM , Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. There is usually only one question to define the NPS score – “How likely are you to recommend the purchased product or service to your family member, friend, or colleague?

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. CEM helps organizations with creating and maintaining long-lasting client relationships not just with the company’s products and services, but to the brand as a whole.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

Solvvy

SEPTEMBER 17, 2022

A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. How to Build a Customer Service Knowledge Base.

Customer Service 62

Customer Service Self service Engineering Customer Support 62