The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard
SharpenCX
MAY 19, 2020
They feel a stronger bond to their organization’s mission and purpose, making them more effective brand ambassadors. When you align goal setting with each employee’s professional development plan, you coach and train with a clear purpose. She is lacking product education and is getting hung up on your documentation system.
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