Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Conducting a cost comparison of in-house operations vs. outsourced contact centers can simplify your decision and rein in your investments in the long run. Agents, Supervisors, and Managers. to $84.93).

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

JustCall

APRIL 5, 2022

It is also useful for companies that outsource their sales operations to external vendors. You can even configure your business phone system in such a way that you can make and receive calls on your mobile device using your office number. Agents go on back-to-back cold calling marathons with the goal to generate leads.

voip 52

voip CRM Interactive Voice Response Sales 52

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Allison Chaney, Chief Digital Training Officer, Boot Camp Digital. Allison Chaney is the chief digital training officer at Boot Camp Digital and has over 20 years’ experience in digital marketing.

Customer retention 21

Customer retention Consulting Consulting Marketing 21