ViiBE Blog

DECEMBER 21, 2020

A truck roll is when a technician is dispatched, via truck or another type of vehicle, to address a technical issue such as maintenance, installation, or rearrangement. Dispatch-heavy organizations like digital service providers report 25% of truck rolls as non-value added (NVA) and an immense waste of resources.

Best practices 98

Best practices Metrics Average Handle Time Technology 98

Call Experts

FEBRUARY 26, 2020

Traditional contact center services Companies looking for an all-in-one provider, and a central point of contact for customer support, appointment scheduling, multiple dispatch capabilities, outbound lead generation, customer service reporting, and more. . More Blogs Menu. Team Member Skills Highlight: Peter McKenzie.

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

Quiq

OCTOBER 20, 2022

We talk a lot about outbound messaging here on the Quiq blog. Centralizing calls in your home office or using a dispatch service is another popular option that comes with its own set of frustrations. Tracking call times can help you determine how efficient your team is. Paying staff salaries adds to your costs.

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Chatbots Sales Technology Management 71

ViiBE Blog

JUNE 3, 2021

It is as vital as ever to track the performance of team members. In many cases, dispatching field technicians or inspectors is both time-consuming and expensive. ViiBE is designed to keep your operations organized like an in-person visit while reducing truck roll and dispatching. What are the different types of ticketing tools?

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CRM First call resolution Call Center Metrics 52