Global Response

APRIL 27, 2023

You’re growing faster than you can manage and service levels are starting to decrease as a result. You’re outsourcing already to an onshore partner but need to scale faster (or more affordably). You need specialized help and your in-house team can’t meet all of your needs. Do any of the following scenarios sound familiar?

outsourcing 62

outsourcing Service level Call Center Technical Support 62

NobelBiz

SEPTEMBER 21, 2020

Further down, you can read why many contact centers are hesitant to switch to WFH and some advice on how they should proceed. Further down, you can read why many contact centers are hesitant to switch to WFH and some advice on how they should proceed. The last update was on September 20.

Call Center 52

Call Center Contact Center Government Banking 52

CrazyCall

AUGUST 8, 2019

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Plus, you can easily share it with your colleagues so you’re on the same page when it comes to the call center metrics you measure! How to calculate the FCR rate?

Call Center 52

Call Center Metrics Abandon rate Management 52