ShepHyken

MARCH 8, 2019

This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. When asked about it, the owner explained one of the secrets to their success. Every once in a while, they’d send out a car knowing there was a slight problem with it.

Consulting 272

Consulting Consulting Personalization Customer Service 272

Beyond Philosophy

JUNE 25, 2021

What do the European Super League failure, vaccine passports, and businesses trying to dodge taking political sides have in common. They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. We discussed these stories in a recent podcast , starting with the European Super League.

Customer Experience 383

Customer Experience Airlines Consulting Consulting 383

Toister Performance Solutions

APRIL 8, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. It's a message I receive from a lot of subscribers to the Customer Service Tip of the Week, my free weekly email.

Advertising 87

Advertising Customer Service Contact Center Customer Experience 87

GetFeedback

NOVEMBER 20, 2019

Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. . Post a link to a survey on social sites and blogs.

Feedback 113

Feedback Chatbots Surveys Customer centricity 113

Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. Trust comes when you understand your customer’s needs, respect them, and offer relevant service. That means your customers come in expecting a high-level of competence and service ability from the agent.

Education 84

Education Best practices Feedback Personalization 84

Infinity

JULY 30, 2019

Whilst “The Future CMO” report, brought to you by Infinity + Raconteur, is jam-packed full of insights, we’ve compiled 6 quickfire lessons to take on board you before your day begins. The insight in this blog comes from The Future CMO, a report we have released alongside The Times and Raconteur. We like ours with a report.

Customer centricity 40

Customer centricity Marketing Consulting Consulting 40