affiliates 
Toister Performance Solutions
FEBRUARY 6, 2020
Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. A recent blog post outlined the increasing demand for phone skills. You can still make the wait seem shorter.
Fonolo
OCTOBER 18, 2017
A top mission of the Fonolo blog has always been to help you stay informed with the fast-moving contact center industry. 78% plan to prioritize web self-service investments over the next two years; 72% say the same for mobile and IVR. Web and IVR will be particularly big focuses in the next six months. Where to get it: [link].
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Customers That Stick
JULY 15, 2015
I needed to get some routine blood work done a few weeks ago, and the doctor recommended that I use the hospital network his practice was affiliated with. My schedule was packed and the hospital was not close, so I found a major testing company that was closer to home and gave them a call. Bad Systems.
Cisco - Contact Center
JUNE 18, 2020
Lastly, our AI portfolio grew substantially during the year, with the introduction of a conversational IVR solution, deep integration to Google Cloud Dialogflow, and plans to deliver more AI-based capabilities in the near future. and/or its affiliates. Copyright © 2020 Aragon Research Inc. All rights reserved.
Enghouse Interactive
DECEMBER 18, 2019
This blog explores some of the key trends we expect to impact customer experience in the next year and how organisations will need to adapt to keep pace. We have reached that time of the year– when people review the highlights of the past 12 months and preview the next 12. But how will that change in 2020? The Power of 5G.
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