Blog Gamification Quality management Tools 
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Streamlined processes, well-trained agents, and effective tools contribute to smoother operations and faster issue resolution.
Playvox
MARCH 27, 2023
Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process.
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Noble Systems
SEPTEMBER 29, 2020
WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. Workforce Management. Quality Management. Gamification. Process Automation. Omnichannel Routing. Call Recording. Voice of The Customer. The Noble Workforce Optimization Suite.
CSM Magazine
FEBRUARY 17, 2021
In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). If agents are given the right data, framework and tools to do their job, they grow in confidence – and working from home quickly turns into work from anywhere.
NICE inContact
JULY 25, 2019
Practical ways to listen to employees can be implemented through weekly one-on-one check-ins, anonymous social tools, and short frequent surveys. Challenges can consistently be given through gamification tools. and quality management products. 3) Keep Your Agents Challenged. 4) Help Your Agents Set a Career Path.
Call Design
FEBRUARY 10, 2022
While these workplace arrangements allow the service process to remain uninterrupted through change, the amount of administration required to run such an operation takes managers’ attention away from big-ticket items, such as customer satisfaction scores, and agent engagement.
Expivia
JULY 21, 2021
This tool truly raises the quality of your contact center. Gamification. And gamification is a great way to do that. . You also can opt for advanced reporting tools that include third-party and non-telephony data as well. QA Tools and Technologies. Advanced Analytics Software. Some can also be for fun.
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