Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow. Why is benchmarking important?
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Lumoa
FEBRUARY 9, 2023
Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Additionally, customer service gamification can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.
Hodusoft
AUGUST 9, 2023
In this blog post we have discussed the benefits of multi-tenant contact center software for both BPOs and their clients and how it enhances customer service operations. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.
Creative Virtual
JULY 18, 2019
Chatbots also lend themselves well to gamification around content awareness, skills training and performance improvements. Combining human learnings with AI creates dependable self-service solutions and gives organisations the control they need to comply with industry standards and regulations.
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