Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Lumoa

FEBRUARY 9, 2023

Employee Engagement: Employees are aligned with the goals of the organization. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Compare your score to industry standards (by region, country, industry).

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178