aircall

MARCH 8, 2021

When you search “cold calling guide” on Google, you see 116,000,000 results. Cold calling, it turns out, is not dead. This disproves the many articles proclaiming that cold calling is dead. Cold calls are one of the staples of the modern sales process.” Cold calling is still an essential sales strategy tool.

Scripts 62

Scripts Sales Personalization Marketing 62

Branch Mesenger

MARCH 20, 2018

We were joined by a very special guest, bestselling author and expert on all things customer service -- Shep Hyken. I'm the editor of Shiftonomics which is Branch Messenger's bi-weekly newsletter that covers all the important headlines and stories that shape the ever changing world of hourly and shift work. That would be Shep Hyken.

Customer Service 48

Customer Service Airlines Technology Upselling 48

Nicereply

APRIL 13, 2021

Getting the right tickets to the right agent can have a positive impact on average handle time because it avoids the ticket being passed around from agent to agent. In this post, we’re going to look at Average Handle Time (AHT) and share five ways you can reduce Average Handle Time without sacrificing quality.

Average Handle Time 98

Average Handle Time Metrics Contact Center Customer Support 98