Hodusoft

APRIL 17, 2024

Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. Higher FCR Did you know that auto attendants’ FCR rate is the highest among all contact channels?

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

OctopusTech

MARCH 11, 2022

Prospective customers give voice calls that are attended by the customer care representatives. The main function here is to provide exceptional services to customers. During technical support, operators examine the issues of customers thoroughly and solve their problems patiently.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62

Blueship Call Center

MARCH 31, 2023

This is where techniques Customer Care Outsourcing Services come into play as a useful tool that offers your clients help at any time of day and gives your business the ability to efficiently handle answers and call times, regardless of how high the demand is. You’re ready to outsource your call center requirements.

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

OctopusTech

SEPTEMBER 9, 2023

It helps call center agents enhance customizations and coordination by gathering customers’ information from all the platforms and then solving their queries easily. This helps to solve the problems of customers on the first call which increases the first call resolution rate.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Pointillist

JANUARY 25, 2019

Abandoning a call can cause immense frustration for customers and make them lose faith in your company. Importantly, customers show more willingness to wait on hold for technical support than for a sales transaction.

Call Center 75

Call Center Metrics Abandon rate Average Handle Time 75