SmartAction

DECEMBER 8, 2023

In the heart of the city stood a bustling contact center, a hub of endless calls and queries. This was where Alex, a visionary contact center manager, worked tirelessly to improve efficiency and customer satisfaction. The once overburdened agents found themselves focusing on more complex, engaging tasks.

Virtual Agent 77

Virtual Agent Contact Center Upselling Interactive Voice Response 77

SmartAction

JANUARY 25, 2019

This is no less true in the pursuit of an improved CX, where advanced speech recognition capabilities have finally allowed contact centers to access the vast cognitive abilities that Artificial Intelligence (AI) self-service has to offer. Instructive Examples of AI Self-Service for Contact Center Leaders.

Virtual Agent 44

Virtual Agent Self service Healthcare Contact Center 44

SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. Chatbots and virtual agents may provide irrelevant or inaccurate responses.

Virtual Agent 72

Virtual Agent Chatbots Self service Feedback 72

TeleDirect

OCTOBER 25, 2023

At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. Understanding Call Center AI To understand AI for call center uses and how artificial intelligence is transforming contact centers , we must first explore the darker side. And, if they don’t?

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Call Center Technology Customer Support Complaint resolution 62

Babelforce

SEPTEMBER 1, 2021

In the inbound contact center setting, many businesses layer conversational AI over their existing IVR. This can include upselling opportunities or process training. This can include upselling opportunities or process training. This is useful because a business can roll out services in many languages very quickly.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Upselling Chatbots 52

SmartAction

SEPTEMBER 4, 2018

While each agent they hired was qualified, much of the required duties were mundane in nature like tedious data-gathering processes and repetitive calls/chats. Since TechStyle is no longer under the same pressure to replace live agent churn, they are able to hire for the culture they want. Beyond the Blog.

Call Center 40

Call Center Virtual Agent Average Handle Time Upselling 40

SmartAction

JANUARY 28, 2019

AI-powered virtual agents present significant potential to improve the customer experience (CX) in the contact center. From IVR to chatbot and other self-service automation, none exhibit the cognitive capabilities of today’s purpose-driven, practical AI solutions for the contact center.

Virtual Agent 48

Virtual Agent Interactive Voice Response Self service Contact Center 48