Blog Contact Center Gamification Schedule adherence 
NICE inContact
JANUARY 23, 2019
The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year. CXone Workforce Management Pro automates forecasting and scheduling, which has improved both schedule adherence and service levels.
Noble Systems
AUGUST 1, 2019
By ignoring the signs of agent overload and just considering high attrition as a fact of life in your contact center, you are risking your reputation, and the negative impact to customer satisfaction, customer retention and bottom-line results. This blog is Part 1 of a two-part series. Loss of concentration. Negative attitude.
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Noble Systems
MARCH 22, 2021
They are actively seeking ways to fundamentally improve their contact center operations and enhance patient care , efficiently and effectively. In the first blog in this 2-part series, we discussed the top healthcare contact center trends. 6 Healthcare Call Center Technologies.
Tenfold - Contact Center Blog
JULY 9, 2018
How does a contact center know it’s consistently delivering high quality service? It is a direct reflection of an agent’s and a center’s capacity to solve problems, answer questions, and provide needs the very first time a customer calls. Cost Per Contact. It begins with setting metrics. Service Level.
Noble Systems
SEPTEMBER 29, 2020
If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. At the core, it is comprised of forecasting accuracy, effective scheduling, and efficient rostering. How does WFO work in the Call Center? Gamification.
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