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Enghouse Interactive
SEPTEMBER 1, 2020
It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands.
Enghouse Interactive
OCTOBER 21, 2020
AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. That “ any desired information or service should be available on any device, whenever they need it or want it, and that it be delivered in a personalized manner. Key Learnings from Kate Leggett and Steve Nattress. The more YOU KNOW. .
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NobelBiz
FEBRUARY 27, 2024
Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights.
Enghouse Interactive
JUNE 17, 2020
Transform the Contact Center with Microsoft Teams (blog series). Blog #1 Enhancing the Customer Experience. Through the seamless integration of an omni-channel contact center with an advanced collaboration solution, organizations can now deliver even better levels of customer engagement and more powerful experiences to all.
Hodusoft
OCTOBER 19, 2023
Businesses in today’s highly competitive industry, looking for the best strategies that they can implement to reduce costs while maintaining the quality of their service. In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs.
Hodusoft
SEPTEMBER 7, 2022
Inbound call center software helps businesses to optimize huge volumes of inbound calls in order to deliver excellent customer service. Resolution of customer issues becomes easier when the business integrates inbound call management software. Implement self-service options. First call resolution (FCR) .
JustCall
APRIL 3, 2023
AI-based telephonic exchanges better understand the customer’s query context and offer quicker resolutions than traditional IVRs. There is more to conversational AI IVR than just that – which is what this blog is about. Let’s dig deeper into this technology and understand how your business can benefit from it.
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