category Omnichannel Cloud Contact Center Blog Related Topics 
Call Experts
JANUARY 26, 2023
If you’re in the business of providing heating and cooling services, your best tool for success is the customer service agents who answer the phone from your HVAC call center. That’s where an HVAC call center can help. This blog will dive into why you need an HVAC call center. Why do you need one?
Noble Systems
FEBRUARY 20, 2019
In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. In Part 2, we will cover the “Effortless” and “Transformative” category trends. Effortless.
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SmartAction
NOVEMBER 7, 2018
In the contact center, it isn’t often that a new category of technology emerges. Moreover, they have recognized the need to name leaders in this emerging category. This week, for the first time ever, Frost & Sullivan has named this same category, identifying it as “AI-enhanced Self-Service Solutions.”
Serenova
AUGUST 11, 2020
Improving customer experience is a stated priority for nearly all businesses, large and small, spanning geographies and every conceivable market category. These call center agents serve at the frontlines for the business and have an outsized impact on customers’ perception of the organization at large. What is a Call Center Agent?
NICE inContact
JANUARY 10, 2018
Just over 12 months ago, NICE Systems acquired inContact (now NICE inContact) bringing together the perennial industry leader in Workforce Optimization (WFO) and Analytics and the longest standing cloud contact center provider in the world. Specifically, the company earned the overall highest scores in each category – 9.4
Babelforce
DECEMBER 9, 2021
It’s a cloud-based service that enables users to access internet applications via a web browser. It is one of three categories of cloud computing: 1. Email applications, desktop tools, and streaming services all function through SaaS cloud services. With SaaS, a company simply sets up a server in the cloud.
Noble Systems
FEBRUARY 20, 2019
In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. In Part 2, we will cover the “Effortless” and “Transformative” category trends. Effortless.
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