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Future-Proof Your Contact Center: A Comprehensive Guide to Preparing and Implementing AI Technologies

Expivia

Pair this with Robotic Process Automation (RPA) to automate routine tasks such as data entry, call logging, or basic customer queries. This technology facilitates more effective coaching and feedback, driving overall performance improvements. The OttoQa platform is one of these tools that scores directly off your form at scale.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses. Performance Metrics and KPIs: Monitoring call center performance is essential.

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8 Best Gong Alternatives in 2023 to Improve Sales and Leads

JustCall

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. MeetRecord Overview MeetRecord is a call recording and coaching software used by 35+ startups and mid-market companies. It allows you to e xecute, coach, and gain insights throughout the deal cycle at every stage. Though Chorus.ai

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.