Expivia

FEBRUARY 26, 2024

Pair this with Robotic Process Automation (RPA) to automate routine tasks such as data entry, call logging, or basic customer queries. This technology facilitates more effective coaching and feedback, driving overall performance improvements. The OttoQa platform is one of these tools that scores directly off your form at scale.

Contact Center 52

Contact Center Technology Chatbots Call Logging 52

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses. Performance Metrics and KPIs: Monitoring call center performance is essential.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. MeetRecord Overview MeetRecord is a call recording and coaching software used by 35+ startups and mid-market companies. It allows you to e xecute, coach, and gain insights throughout the deal cycle at every stage. Though Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center 97

Contact Center Scripts Interactive Voice Response contact center solutions 97