Cisco - Contact Center

FEBRUARY 5, 2020

Video on YouTube: Cognitive Contact Centers Voice Transcription Translation. Cisco blogs: Cisco Artificial Intelligence in Contact Centers: Conversational IVR. Cisco blogs: Hybrid Chat for Cisco Journey Solutions. Cisco blogs: The Artificial Intelligence Journey in Contact Centers.

Contact Center 62

Contact Center contact center solutions Virtual Agent Interactive Voice Response 62

Cisco - Contact Center

FEBRUARY 18, 2020

Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud. The post Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5 appeared first on Cisco Blogs.

Contact Center 116

Contact Center Enterprise Self service contact center solutions 116

Cisco - Contact Center

NOVEMBER 26, 2019

Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond. Don’t Let Your Contact Center Fall Into the Complexity Trap. The post Why you need guardrails for your contact center appeared first on Cisco Blogs.

Contact Center 99

Contact Center contact center solutions Transportation Government 99

Cisco - Contact Center

JANUARY 21, 2020

Video on YouTube: Cognitive Contact Centers Voice Transcription Translation. Cisco blogs: Cisco Artificial Intelligence in Contact Centers: Conversational IVR. The post Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers appeared first on Cisco Blogs.

Contact Center 66

Contact Center contact center solutions Cloud contact Call Center 66

Cisco - Contact Center

JANUARY 8, 2020

Get There on Your Own Time with Cisco Webex Edge for Calling Architecture. The post Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud appeared first on Cisco Blogs.

Best practices 60

Best practices Contact Center Cloud contact Enterprise 60

Noble Systems

SEPTEMBER 29, 2020

How does WFO work in the Call Center? Workforce Optimization provides contact center management with total visibility into quality and performance. WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals.

Management 86

Management Gamification Quality management Schedule adherence 86

Cisco - Contact Center

FEBRUARY 19, 2020

Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud. The post Is Your Contact Center “In the Zone”? appeared first on Cisco Blogs.

Contact Center 90

Contact Center contact center solutions Enterprise Engineering 90