ProProfs Blog

JUNE 26, 2020

To help you get started, we’ve prepared a small customer support glossary below. Callbacks are when customers ask your support team members to schedule product demos, resolve technical issues, and more on a call. These can include emails, social media platforms, real-time customer support chat, calls, and more. Help Center.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

Certified Languages International

OCTOBER 29, 2020

The Harvard Joint Center for Housing Studies recently found that minority homeowners were more likely to have trouble paying their mortgage during the pandemic. Here are three simple tips to help you navigate mortgage calls with ease in order to provide the best information for LEPs experiencing financial hardship. Create glossaries.

Call flow 52

Call flow Finance Scripts Banking 52

SmartKarrot

APRIL 27, 2021

Aside from being a reservoir of help center articles, it also caters to user forums, white papers, video tutorials, glossaries, and how-to blogs. By covering a multitude of topics, you lessen the number of calls your support team delves into. Your knowledge base should be your customer’s Google on your site.

Self service 10

Self service Education SaaS Customer Service 10