Customer Service Life
JUNE 17, 2019
This article was originally published on the FCR blog on May 24, 2019. Calibrate with all scorers. Quality calibration is a process by which all reviewers ensure alignment on the way they grade customer interactions. It’s an efficient way to calibrate multiple customer interactions in a timely manner.
NobelBiz
MAY 9, 2023
In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. . Gamification is one of the most effective training methods that fosters both loyalty and efficiency.
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NobelBiz
FEBRUARY 27, 2024
A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.
NobelBiz
APRIL 18, 2023
An article from Adobe Experience Cloud Blog notes that “Industry benchmarks are metrics a company can use to see how they’re performing compared to other businesses in their industry.” A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Why is benchmarking important? Everything you need to know.
Outsource Consultants
MARCH 14, 2018
This portion of this blog post was based on an article from CustomerThink. Building of ongoing calibration procedures. Design of gamification rewards to incentive operations team. Tap into the knowledge and experience of the call center agents for some unexpected results. Measure the impact of your changes.
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