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Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may also enjoy reduced real estate and facilities costs. Example, your CRM platform is used broadly across your business; the OSP needs to use it, too, without any technical challenges.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may also enjoy reduced real estate and facilities costs. Example, your CRM platform is used broadly across your business; the OSP needs to use it, too, without any technical challenges.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may also enjoy reduced real estate and facilities costs. Example, your CRM platform is used broadly across your business; the OSP needs to use it, too, without any technical challenges.

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What Is Unified Customer Experience Management (CXM)?

NobelBiz

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Enables instant, personalized interactions based on the entire customer journey.

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Which Call Center Model is Right For You?

Global Response

As such, omnichannel contact centers require more robust technology, CRM solutions, and strategy, but they’re also extremely effective at creating exceptional customer experiences. Just as in real estate, when it comes to call centers, location matters.