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Building a shared mission between Community and CS Ops

inSided

Welcome to the second post of our Pulse 2022 blog series! First, we covered why community needs a seat at the table. Now, Tiffany Oda, Director of Community Operations at Venafi, shares her perspective on the alliance and shared goals between Community and CS Ops.

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Pillars of Customer Success

Amity

This article was originally published on WnTD's blog. With Elizabeth's permission, we are republishing and sharing it with our community. An additional aspect of your CS strategy that is important to evaluate is your structure. In a previous post we tackled the question of ‘what is customer success?’

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12 Customer Success predictions and trends for 2023

ChurnZero

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. First, digital CS will become a way of life due to flat or reduced headcount. A few common themes emerged. Joel Passen , co-founder, Sturdy. AI is real and it works.