BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Compliance: In regulated industries, it helps you meet language access requirements, reducing legal risks.
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
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Global Response
SEPTEMBER 11, 2023
Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Inbound call centers are a great solution for overflow or after-hours customer support. How flexible is the provider’s contract to meet changing needs in the future?
Global Response
JULY 23, 2023
When you keep your team in-house, they’re fully integrated with all of your other employees—sitting in on the same meetings, receiving the same quarterly updates, and going through the same new-employee onboarding. Some of the most common examples of in-house customer service that really works include: Startups and Small Businesses.
Global Response
JULY 23, 2023
Want to see how our call center teams can help supercharge your customer service efforts and meet your goals? With an outsourced call center, bilingual agents are common. How do call centers manage round-the-clock customer support? Reach out to a Global Response expert today and see how we can help.
Global Response
FEBRUARY 13, 2022
While offshore call centers often offer more affordability and more services, you know your customer needs and preferences best. Will an offshore call center solution be the best fit for meeting your goals on your current budget? while also hiring customer call agents who are located in your country.
Global Response
JUNE 20, 2023
For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses. As such, Tunisian call centers often offer multilingual services which are perfect for serving—or expanding into—European audiences.
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