BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

NOVEMBER 17, 2023

Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. When a disaster, unrest, or crisis plays havoc with call center operations, companies can keep essential customer support functions running from unaffected regions.

outsourcing 67

outsourcing Bilingual agents Education Call Center 67

Balto

JULY 21, 2022

Balto recognized the vital need to connect with this massive market and create quality customer experiences that English-speaking customers have come to expect. Most contact centers route Spanish-speaking customers to a handful of bilingual agents (i.e.,

Bilingual agents 52

Bilingual agents Contact Center Coaching Sales 52

Global Response

JULY 23, 2023

So, managing your customer service is no insignificant task. As a result, it should definitely be kept in-house, where it can be closely managed and controlled, right? In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JULY 23, 2023

How to Fix It: Although this is a relevant concern, it’s actually a very easy one to fix—because there’s actually a number of ways that working with a call center can save you money compared to managing operations in-house. Want to see how our call center teams can help supercharge your customer service efforts and meet your goals?

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

APRIL 17, 2023

improve customer satisfaction and results? Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

SEPTEMBER 11, 2023

Answering services generally take and relay messages on your behalf, whereas a call center can perform more complex functions, such as managing customer service entirely, taking orders, answering FAQs and more. Inbound call centers are a great solution for overflow or after-hours customer support. Inbound call centers.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62